Frequently Asked Questions (FAQ)

Q: Where do you ship and how much is it?

AUSTRALIA:

Shipping within Australia for orders with single books. Australia wide we have two shipping options:

1 – Priority R – Regular shipping: economy shipping with tracking and signature on delivery.

2 – Priority E – Express shipping: express shipping with tracking and signature on delivery.

Q: How long from when I purchase my book should I expect to receive it?

From your book being dispatched (you will get an automated email when it's dispatched) the typical time taken to receive your book is:

2-5 business days for VIC/TAS residents.

2-5 business days for NSW/SA/QLD/NT/WA residents.

4-7 business days for NZ residents.

4-7 business days for USA/Canada/UK/Hong Kong residents depending on type of shipping chosen

4-10 business days to residents from all other countries.

Q: How can I track the status of my order?

You will get an automatic dispatch email when your item has been sent. Sometimes there is a 24-36 hour delay from the time your parcel actually begins transit to the time you get your email (that's just the time it takes our systems to process all the information!).

Regular or Express priority shipments will have a tracking number in this email which you can click on to check the status of your shipment.  If you do not understand how to track your item, if you did not receive a tracking number in your email or didn't receive a dispatch email please email admin@farmtimestories.com and we can manually help you out. 

If your parcel says 'delivered' when you click the tracking link and you have not received it you more than likely need to go to your local Post office and present ID to collect the item/s purchased. 

Sometimes the pickup reminder notice that is left when nobody is home to sign for delivery can go missing.  Please make sure you have done this before emailing us to chase down your parcel as that will always be our first recommendation.